Program & Client Success Manager, Payer Partnerships

We are lean, nimble, fast-paced, and looking for driven, mission-aligned team members to grow with us. The ideal candidate prioritizes passion, collaboration, and efficiency that will match the strong work ethic established by Mae’s founding team. 

This is a unique opportunity to become an early member of a venture-backed Fem-tech digital health start-up and to join our mission to reduce maternal health disparities and redefine the pregnancy experience for expectant mothers. 

Mae is looking for an experienced Program Manager who is passionate about maternal health equity to support Medicaid payer partnerships (both legacy and pilot programs) to address growing racial disparities in maternal health outcomes.

As a Program Manager, you will be responsible for leading the successful implementation and management of key payer contracts along with supporting business development efforts.

Key responsibilities include: 

• Support contracting, planning, and deployment of payer pilots
• Manage communication and relationship (phone, e-mail, meetings) with client and Mae team
• Develop status updates, report outs, and presentations to client and internal team
• Revise project plans / resources to meet changing needs and requirements
• Define, measure, and track success metrics of each initiative
• Identify client pain points and implement quick solutions
• Collaborate internally with other departments to address areas for improvement and/or client requests
• Lead internal progress tracking and growth strategy for assigned payer partners

What we are looking for:

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• 5-7 years of Medicaid Managed Care program / population experience or healthcare payer experience
• 1-3 years Project Management experience, including leading a program end-to-end
• Relationship management experience
• Strong written and verbal communication and presentation skills
• Strong data analysis skills
• Background/expertise in: maternal-child health, sexual & reproductive health, population health, Medicaid health policy, or other relevant fields