Clinical Support Team Manager

The Clinical Support Team Manager will oversee the Patient Care Advocate (PCA) team, ensuring high-quality, compassionate, and efficient support for our patients. This role is responsible for team management, training, quality assurance, workflow optimization, and overall team performance. The ideal candidate will have experience in reproductive healthcare, leadership, and telehealth operations, with a strong commitment to patient-centered, trauma-informed care.

You have...

• 3+ years of experience in healthcare leadership, team management, or care coordination
• Strong leadership and interpersonal skills, with experience managing remote teams
• Commitment to reproductive justice, racial equity, and trauma-informed care
• Excellent verbal and written communication skills, with an emphasis on patient-centered communication
• High proficiency in technology, including web-based applications and telehealth platforms
• Strong problem-solving, time-management, and decision-making skills
• The ability to work in a fast-paced, evolving environment with a high level of adaptability
• Experience in quality assurance, training, and workflow optimization

It'd be a bonus if you also have...

• Bilingual proficiency in Spanish and English
• Experience in reproductive health, abortion care, or patient advocacy
• Experience in telehealth operations or managing a virtual care team
• Background in customer service or patient experience improvement in healthcare
• Experience with telephone triage and crisis intervention
• Familiarity with insurance navigation for reproductive health services
• Prior experience working in a startup or high-growth healthcare environment