Customer Success Associate

Position Summary

• 2 to 5 years of relevant experience with North American customers. Solve our customer's pain points.
• You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
• Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
• Go above and beyond in our quest to help babies and parents sleep better.

You'll be improving & responsible for

• Build & strengthen customer relationships.
• Listen, empathize and help customers achieve their goals.
• Manage incoming chats and emails and handle appropriate follow-up chats and emails.
• Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
• Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.

Desired experience

• Mad multi-tasking skills.{.mb-4 .ml-4}.
• Exceptional English communication skills, especially written.
• A positive, polite, confident, sincere, and friendly disposition.
• The ability to solve problems & to think quickly on your feet.
• The ability to stay calm, cool, and collected during stressful customer interactions.
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
• An eye for detail.
• Knowledge of CRM is a plus.