Cayaba Care
The US is one of the most dangerous developed countries in which to give birth, and these poor maternal outcomes disproportionately impact minority women and underserved populations across major US cities.
Cayaba Care is focused on closing this gap by providing a complete set of maternity services, including pregnancy, birth planning, and postpartum, as well as lactation, doula, nutrition, and mental health support.
Our care model focuses on the integration, not replacement, of patients’ primary Obstetric providers, and we provide personalized support via a combination of in-home, in-clinic, and virtual in order to reduce any barriers to patients receiving recommended care. Our program is designed by OBs and fellow moms who have a depth of experience in providing culturally competent care tailored to our patients' needs.
Company HomepageJob Description
Primarily remote but requires 25% travel in the Philadelphia, South Jersey, and Delaware area for training and shadowing. This role will require future travel to 1-2 states in the Southeast U.S. for in-person shadowing and events.
Responsibilities:
Quality and Performance Management
- Drive the success of the Care Team in your region, developing team members to achieve high standards of care and service.
- Review weekly KPI reports with each team member and create individual action plans to ensure each team member has what they need to be successful
- Conduct quarterly in-person shadowing with MNs to identify training needs and develop relationships with the team
- Audit charts and communication platforms and conduct trainings to maintain a quality member experience and appropriate documentation across the team
- Oversee the recruitment, training, and ongoing evaluation of Care Team staff to ensure that new hires are well-prepared and aligned with our care standards
- Oversee team caseloads and collaborate with the Growth team to optimize member assignments to care team members
- Provide guidance to the Care Coordinator in managing schedules and member outreach to ensure seamless care delivery
- Foster care team engagement and promote employee satisfaction through performance management, support, and team-building initiatives.
Operational Excellence
- Identify opportunities for improvement based on observations and data, and partner with the Director of Care Operations to implement new initiatives
- Build a culture of collaboration and operational excellence across the team
- Gather and synthesize data to identify opportunities for improvement
- Support the development of processes and policies to help standardize scheduling, care delivery, and communication for our members
- Become a power use of our tools and partner with the Lead Maternity Navigator as the voice of the care team and members with engineering and program development teams
Special Projects
- Manage the inventory of member resources and care team supplies in the clinic and mail processing as needed
- Flex into the Registered Nurse role as needed (tele-health)
Qualifications:
- 5+ years of experience managing non-exempt staff, preferably in field or outpatient clinic roles
- Proven experience leading and developing cross-functional teams
- Ability to gather and interpret data, and determine plan of action to address opportunities
- Strong communication skills with a positive, empathetic, and encouraging approach
- Passion for improving maternal and newborn outcomes
- Creative, adaptable, and action oriented problem solver
- Comfort with ambiguity
- Valid, unrestricted driver’s license with reliable transportation and active insurance coverage
