Patient Concierge Agent Anywhere in the US

Allara is looking for a Patient Concierge Agent to provide compassionate, detail-oriented support to patients navigating hormonal health conditions. In this role, you will serve as a trusted liaison between patients and providers, ensuring seamless communication and a high level of patient care.

You will interact with patients via phone, email, and in-app messaging, helping them schedule appointments, answering questions about our services, and relaying important information between patients, providers, and the billing team.

The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, remote environment. They are comfortable handling sensitive patient information, navigating complex conversations, and advocating for patient needs.

Key Responsibilities

• Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
• Act as a liaison between patients and providers, relaying critical information with accuracy.
• Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings.
• Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
• Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
• Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
• Identify patient pain points and share insights to improve the overall experience.
• Stay informed about Allara’s evolving services to provide accurate and up-to-date support.

Experience & Skills

The ideal candidate has experience in customer support or patient-facing roles and is passionate about delivering empathetic, high-quality service. They excel at navigating complex conversations, maintaining accuracy in sensitive information, and problem-solving to ensure a seamless patient experience. Strong communication skills, attention to detail, and technical proficiency are essential for success in this role.

• 1.5+ years of experience in a customer support and/or patient-facing role, preferably in a remote setting.
• Strong verbal and written communication skills, with the ability to build rapport and navigate difficult conversations.
• Empathetic, patient-centered approach with a passion for helping people through complex health journeys.
• Ability to problem-solve creatively, ensuring smooth patient experiences.
• Strong technical skills, comfortable navigating multiple systems and working with sensitive data.
• Medical reception experience and familiarity with Electronic Health Records (EHR) are a plus but not required.
• A quiet, private workspace with reliable internet to support confidential patient communications.
• patient communications.